General Info

General Info

GENERAL INFORMATION/ TERMS AND CONDITIONS

ACKNOWLEDGEMENT: All orders will be promptly acknowledged by fax or email. If you do not receive acknowledgement within 72 hours, please contact the order department immediately. Orders will be processed and billed as per information on order acknowledgement and are considered final.

DISCREPANCIES: We must be notified in writing either via fax, email or letter within 5 working days after placement of orders for any discrepancy.

PRODUCTION TIME: Imprinted items will be shipped in 7 to 14 days upon logo proof approvals. Non-imprinted items will be shipped in 48 hours, subject to availability.

RUSH SERVICE: Rush orders are very much accepted. We will do everything we can to accommodate the customer's request. A rush order charge will be applied. Please call for quote and availability.

RE-ORDERS: $ 40 (V) re-set-up fee for re-orders. Please ensure correct purchase order number reference. We will not be responsible for errors caused by incorrect PO number reference.

PRE-PRODUCTION / SPEC SAMPLE: Available upon request. Please call for more information. Factory will follow approved paper or product proof. Distributors understand that they are accountable to any misprinting due to overlooked or uninspected proof.

CO-OP SALES: Special requests for co-op pricing and programs are very welcome. Please call or fax for special pricing on large volume orders.

SAMPLES: Sample requests will be billed at end quantity prices plus shipping charges. All sample requests must include all necessary specifications by fax or email. Sample charges will be waived if corresponding order is received within 60 days.

LESS THAN MINIMUM: We can accept less than minimum orders. Please contact us for proper quotation and availability.

OVERRUNS: Unless otherwise specified, a minimum charge of 2% overruns will be applied on all orders.

CANCELLATIONS / CHANGES: Cancellations and changes must be faxed to us and may incur additional charges based on work completed to that point. Any change or cancellation will not be accepted if merchandise has already been printed.

SHIPPING: Unless otherwise specified, all orders will be shipped F.O.B. NJ.

SHIPPING CLAIMS: As we have no control of your shipment after it has been picked up by the carrier, specific delivery dates cannot be guaranteed. Factory will not be held responsible for delays or damages en route. If the shipment arrives damaged or delayed, all claims must be filed with the carrier. It is the customer's responsibility to purchase additional insurance for the shipment when necessary.

DROP / SPLIT SHIPMENTS: Once total order has been prepared and shipped at one time to multiple locations, a charge of $ 6.25 (V) will be added for every additional location after the first.

BATTERIES: Item specific. Please see item description.

PAYMENTS & TERMS: Net 30 days will be granted for credit approved accounts. Accounts over 30 days past due will be charged an accounting fee of 1.5% per month on the unpaid balance. All first time customers and customers with delinquent accounts must prepay. Approved credit cards accepted.

RETURNS: Returns or claims must be made within 15 days after the merchandise has been received. Notification of damaged items or formal complaint must be formalized via email or faxed letter. Orders picked up by customer’s preferred carrier must be returned back to factory / FOB point. Authorization must be given prior to return. No authorization will be given after 30 days from date of shipment. If issue/concern is on the product, credit will be issued for the product costs less the already serviced imprint costs and other pertinent services that have already been rendered. Imprinted products returned may be replaced with un-imprinted goods.  A 15% restocking fee will be charged. Written authorization and prepaid return freight required or no credit will be issued.

DISCLAIMERS: All overseas shipments have to clear US customs inspection. We allow for this in our lead time, however we will not be responsible for missed shipping dates resulting from customs clearance delays, or labor disputes.

PRICE CHANGES: This catalog supersedes all previous catalogs, items and prices. We reserve the right to withdraw any item, and change prices or services without prior notice.

TRADEMARKS: The logos, artwork, and trademarks illustrated in this catalog belong to their respective organizations or companies, and are used for illustration purposes only. Products exhibiting these logos are not for sale without the expressed consent of their respective owners. Pictures may not show true colors due to 4 color printing.

GENERAL PROVISIONS: This agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, including the New Jersey Uniform Commercial Code. Any cause of action arising from this Agreement, or breach of it, must be commenced within one year after the cause of action occurs. In the event that legal action should be brought to collect any sum owed by Buyer to Tanslin with respect to a sale of goods subject hereto, the prevailing party shall be entitled to recover its attorney's fees and costs incurred in connection with such action.

However, if a dispute arises out of or relates to this Agreement, or the breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration, litigation, or some other dispute resolution procedure. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. The fees for the arbitration services shall be borne equally by the parties unless otherwise agreed.  The law of the State of New Jersey shall govern and any such arbitration, or related proceedings, shall be conducted in the State of New Jersey.

All past due invoices are subject to late payment charge of 2% per month as liquidated damages.

ARTWORK / IMPRINT INFORMATION

ARTWORK REQUIREMENTS: Please fax/email copy of artwork together with Purchase Order We accept electronic artwork rendered in EPS (encapsulated post script), PDF, Adobe Illustrator, Photoshop formats please email to info@tanslin.com

PAPER / LOGO PROOF: Paper proof / logo proof will be sent by fax or email on every imprinting order at no charge

IMPRINT: Prices include a 1-color, 1 location imprint, except watch dial faces (call for quote).

SET-UP CHARGE: $ 50.00 (V) for the first color / location, $ 40.00(V) for any additional color / location + 0.40 (V) running charge per additional color / location.

PMS MATCH: Add $ 50 (V) for PMS Match. We will make every effort to closely match any PMS color. An exact match cannot be guaranteed. Colors may vary slightly after being applied to the surface except when printed on a white background.